At ateliernonna, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we’re here to help.
Returns
- You may request a return within 30 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- To start a return, please contact us at [your email] with your order number and reason for return.
Refunds
- Once we receive and inspect your returned item, we’ll notify you about the approval of your refund.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Please note that shipping fees are non-refundable (unless the return is due to a defect or error on our part).
Exchanges
- If you’d like to exchange your rug for a different size or design, please contact us. We’ll be happy to arrange an exchange if stock is available.
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Custom-made or personalized rugs cannot be returned unless they are defective or damaged.